Sims 3 Store Content won't install correctly or stay installed [ Edited ]

[DonroaAkashu]

@Annarata  Thank you. Here are some more things to try:

Disable OneDrive if you haven't already.
https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9...

EDIT: Create yet another new Sims 3 folder, install just one item to it. Check to see if it is installed in game, or in Main Menu if it is a world.

Restart your computer. Check to see if the item is installed or gone.

If it is gone: create yet another folder, install one store item to it.

Toggle the button Run without custom content found in the launcher>Installed Content tab and clearing Internet Explorer's cache, cookies and history: check it, clear IE cache; Go to Main Menu in game; exit game; uncheck the button, then clear IE cache again. Make sure you uncheck preserve favourite website data when clearing IE's cache.
https://kb.wisc.edu/page.php?id=15141

Restart the computer and see if the item is installed/gone.

If it is gone reset IE and see if that makes a difference.
https://www.techsupportall.com/how-to-reset-internet-explorer/

Sorry about the edits.

(Thanks to @puzzlezaddict )

[Annarata]

@DonroaAkashu Thank you I will try all of these too

[itsjoshy137]

I am having the same issues, were you able to fix it?

[roberta591]

@itsjoshy137 Are you playing on a pc or mac? Are you using Origin or the EA app?

[EA_Solaire]

Hi all,

As this thread is now older, it's been locked to prevent necro-posting.

If you're still having issues with installing or missing Store content, please post in the current open thread here.