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Sims 3 Store Content Won't Download on my MAC OsMojave

by AlexTorrance
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Sims 3 Store Content Won't Download on my MAC OsMojave

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Ok so this is literally my last hope, since not even the EA customer service "specialist" was able to solve my problem. Last week I formatted my 2013 MAC and I had to install MacOS Mojave. Then I downloaded all the stuff and expansion packs and at last I tried to download all the worlds and furniture I bought at the sims 3 store but the download won't start! The launcher opens, whether I'm logged to origin or not, but nothing happens. I tried, as suggested by the customer service, to enable all downloads through the MAC gatekeeper but still no results. Help? I paid a lot of money for those things.

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Re: Sims 3 Store Content Won't Download on my MAC OsMojave

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Ok. I officially love you! So, the only way to download sims 3 content from the store on MAC is through Firefox. I had to freshly download Firefox, go to the sims 3 folder in Applications, drag the icon of the newest TS3 pack (which, in my case is Into The Future) to the desktop and after clicking the download button in my purchase history I had to specify that I wanted the item to be downloaded into that exact expansion pack and IT WORKED!! 

 

EA LEARN.

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Re: Sims 3 Store Content Won't Download on my MAC OsMojave

@AlexTorrance  There are a few tricks to downloading store stuff on a mac, but it's entirely doable.  The only exception is when the store itself is having issues, but those generally clear up in a few hours to a day.

 

Assuming it's not the store's fault, here are some things you can try:

  • Clear your browser cache
  • Open the launcher before you press the Download button
  • Try a different browser, like Firefox; Safari doesn't work well with the store
  • When prompted to pick an app to "open" the file, choose the icon for your newest TS3 pack, i.e. the one that you see when you launch the game.  If that doesn't work, try the icon for the base game
  • Download only one item at a time

If all else fails, pull your entire TS3 game folder out of Documents and onto your desktop.  Open the launcher to spawn a new game folder, and then repeat the above steps.  Sometimes a random file inside the game folder can become corrupt, and it's easier to regenerate the entire folder rather than sort through the files.  If this works, you can move your saves and other content into the new game folder when you're done downloading.

 

And if the new game folder doesn't work either, please let me know.  The store can be finicky, but it's supposed to work.  If you still can't download, let me know and I can forward the issue to an EA community manager.  These things always get fixed eventually.

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: Sims 3 Store Content Won't Download on my MAC OsMojave

★★★ Novice

Ok. I officially love you! So, the only way to download sims 3 content from the store on MAC is through Firefox. I had to freshly download Firefox, go to the sims 3 folder in Applications, drag the icon of the newest TS3 pack (which, in my case is Into The Future) to the desktop and after clicking the download button in my purchase history I had to specify that I wanted the item to be downloaded into that exact expansion pack and IT WORKED!! 

 

EA LEARN.

Message 3 of 3 (454 Views)
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