Help us improve Answers HQ! Take Survey No, Thanks

Sims 3 Steam CD Keys not working

by 234139623
Reply

Original Post

Sims 3 Steam CD Keys not working

[ Edited ]
★★★★ Novice

Customer support tells me they don't have enough proof for my case even though I give them tons of proof

Message 1 of 3 (221 Views)

Re: Sims 3 Steam CD Keys not working

@234139623 I've split your comment into its own thread because the other one was a bit old.

 

Can you list what kind of proof you've provided to CS that was deemed insufficient?  And which pack(s) are affected?  Also, please confirm that you're trying to use a Steam key.

 

Is it possible that you registered the key(s) at some point previously?  Even if you never used Origin, it and the Sims 3 store share information.  In this case, you'd need to ask that this account be merged with your current one, and then your pack(s) would be added to your Origin library.

 

If you never used the code, it might be best to contact Steam instead.  You can provide its CS rep with the reply from EA and ask that you be issued a new key.  I'm not sure how Steam customer support works, but because it's an authorized third-party seller of TS3, it's responsible for ensuring that it delivers the product, which in this case includes a working code.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (204 Views)

Re: Sims 3 Steam CD Keys not working

★★★★ Novice

Are you entering them in the correct section? I know I made a mistake when I had bought some DLC's on Steam. I tried entering the codes in "Redeem A Code", but for the keys you get from Steam for the game and the DLC's you need to enter the codes in "Register A Game".

Message 3 of 3 (193 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help