Owned Content Missing From EA app (Origin redirect Windows 11)

[EA_Solaire]

Hi @Robia616 

Your post has been merged into the current main thread on this issue- please read over the accepted solution here for more information.

[eraineer]

I’m also having this issue, I have owned the base game and a couple DLCs for years and have had to play them on an olddd computer. Really excited that the new app allows for me to play sims3 on my laptop, but not if i have to repurchase content i’ve already owned for years.

[nitra139]

@ZoieKris if they had just left Origin for PC, the app we need to play the physical disk, alone. I too am unable to play my sims 3. I have the physical disks plus all the content I purchased from the Sims3.com

[EA_Solaire]

Hello @eraineer & @nitra139 

Your posts have been merged into the current main thread on this issue- please read over the accepted solution in this thread for more information. 

[nitra139]

@EA_Solaire can you provide a link to said thread? I can't find my question and I've tried all the "solutions" but I'm still not able to play my sims games

[EA_Solaire]

@nitra139 

You can find the accepted solution here. 

[tobytja]

I wanted to return to Sims after several years pause but found out that suddenly my Sims 3 is missing a lot of stuff. Namely most of my expansion and stuff packs were somehow uninstalled and don't show as owned in the EA app. I tried clearing the app's cache, repairing the game, redeeming the codes from the DVD flyers (some said that code was already redeemed, some said code was successfully redeemed) but still only two packs remain installed and purchased. Others don't seem to be owned. What's the issue?

[EA_Solaire]

Hey there @tobytja 

I've merged your post into the current main thread on this issue- please look over the accepted solution here for more information. 

[tobytja]

Doesn’t work. I am logged in with the correct login details. When I log into thesims3.com site with the same credentials, I see my purchased add-ons when displaying my profile page, but I don’t see it in the EA app and Sims3 launcher.

[EA_Solaire]

@tobytja 

Please contact the live support team using the link in the accepted solution so they can review your account information with you a bit further and verify that you're logging in correctly.