Help us improve Answers HQ! Take Survey No, Thanks

Sims 3 Not Showing Welcome Page on Launcher

by TheRuneCaster
Reply

Original Post

Accepted Solution

Sims 3 Not Showing Welcome Page on Launcher

★★ Novice

Tried to launch the Sims 3 today and the Welcome page is'nt showing, and it won't let me log on even when I start the game up, meaning I can't get into my cop of Midnight Hollow or Hidden Springs, or download any new stuff from the exchange. Is there a problem with the Sims 3 Sites? Is there a problem with the launcher? Some help would be appreciated.

Message 1 of 16 (6,632 Views)

Accepted Solution

Re: Sims 3 Not Showing Welcome Page on Launcher

EA Staff

Hello all,

 

Could you please try the following: 

  1. Open Internet Explorer
  2. Go to Tools - Internet options - Advanced
  3. Select 'Reset' and check the box 'Delete personal Settings'
  4. Restart IE

After this try logging in again.

 

Let us know how you get on!

View in thread

Message 5 of 16 (7,449 Views)

All Replies

Re: Sims 3 Not Showing Welcome Page on Launcher

@TheRuneCaster Is your computer a pc or mac?

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.

CCP Hero Banner - Red.png

Message 2 of 16 (6,596 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

★★★ Newbie

i have a pc

Message 3 of 16 (6,592 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

★★★★★ Newbie

I am having the EXACT same issue Frown

Message 4 of 16 (6,572 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

EA Staff

Hello all,

 

Could you please try the following: 

  1. Open Internet Explorer
  2. Go to Tools - Internet options - Advanced
  3. Select 'Reset' and check the box 'Delete personal Settings'
  4. Restart IE

After this try logging in again.

 

Let us know how you get on!

Message 5 of 16 (7,450 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

★★★ Newbie

Is there an updated way to do this? I a, having the same issue as above, and I followed your steps, except there is no "tools" option. When I go to settings, and then advanced settings, I can't find a "reset" button anywhere. Please help me!

 

Message 6 of 16 (6,411 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

★★★ Newbie

It wont work if using Explorer Edge which the latest update of Windows 10 will default to but you search for Internet Explorer it should come up as a desktop app. The tools icon is on the far right.

Message 7 of 16 (6,383 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

★ Novice

worked perfectly!!!!! thanks so much   

Message 8 of 16 (6,168 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

[ Edited ]
★★★★ Novice

I’ve been working on this problem for a week. I even uninstalled completely all traces of Sims 3.  Just reinstalled only the base game and am using the superpatch to V 1.67 (no Origin) and had same Launcher welcome screen being blank.  Was working well for a year with my PC Win 10.  Had been using Mozilla Firefox.  I just now opened Google Chrome and entered my Sim homepage in it.  Then reopened Launcher and the welcome page is now back.  I hope it stays.  Will comment back after a couple weeks of testing if the problem comes back.  

Message 9 of 16 (6,073 Views)

Re: Sims 3 Not Showing Welcome Page on Launcher

★★★★★ Newbie

Had the same issue as everyone else, the welcome screen wouldn't load causing me not to be able to download anything from my purchase history or login to my account. Thank you so much for this post because it worked!! The launcher is back to normal and welcomes me with smiling sims once again Standard smile Thank you so much!! I was scared I'd have to uninstall everything and reinstall which is not easy as I have a computer without an optical disc drive. 

Message 10 of 16 (4,118 Views)
Twitter Stream