August 2016
Tried to launch the Sims 3 today and the Welcome page is'nt showing, and it won't let me log on even when I start the game up, meaning I can't get into my cop of Midnight Hollow or Hidden Springs, or download any new stuff from the exchange. Is there a problem with the Sims 3 Sites? Is there a problem with the launcher? Some help would be appreciated.
Solved! Go to Solution.
August 2016
Hello all,
Could you please try the following:
After this try logging in again.
Let us know how you get on!
August 2016
@TheRuneCaster Is your computer a pc or mac?
August 2016
i have a pc
August 2016
I am having the EXACT same issue
August 2016
Hello all,
Could you please try the following:
After this try logging in again.
Let us know how you get on!
July 2017
Is there an updated way to do this? I a, having the same issue as above, and I followed your steps, except there is no "tools" option. When I go to settings, and then advanced settings, I can't find a "reset" button anywhere. Please help me!
July 2017
It wont work if using Explorer Edge which the latest update of Windows 10 will default to but you search for Internet Explorer it should come up as a desktop app. The tools icon is on the far right.
November 2017
worked perfectly!!!!! thanks so much
January 2018 - last edited January 2018
I’ve been working on this problem for a week. I even uninstalled completely all traces of Sims 3. Just reinstalled only the base game and am using the superpatch to V 1.67 (no Origin) and had same Launcher welcome screen being blank. Was working well for a year with my PC Win 10. Had been using Mozilla Firefox. I just now opened Google Chrome and entered my Sim homepage in it. Then reopened Launcher and the welcome page is now back. I hope it stays. Will comment back after a couple weeks of testing if the problem comes back.
December 2019
Had the same issue as everyone else, the welcome screen wouldn't load causing me not to be able to download anything from my purchase history or login to my account. Thank you so much for this post because it worked!! The launcher is back to normal and welcomes me with smiling sims once again Thank you so much!! I was scared I'd have to uninstall everything and reinstall which is not easy as I have a computer without an optical disc drive.