Re: Sims 3 Missing Expansion Packs

by MerodiasuSairen
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Original Post

Sims 3 Missing Expansion Packs

★★★ Newbie

So, I haven't played my Sims 3 in quite a while. I recently decided to get back on and start a new game only to see that my Ambitions and Pets packs are missing. I first noticed that they were missing from the Sims 3 Launcher. I checked Origin and it shows that I need to pay the $19.99 for them. I'm not sure what to do. I already paid for these two games and suddenly they are missing. Is there any way to fix this?

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Re: Sims 3 Missing Expansion Packs

@MerodiasuSairen  Sometimes all it takes to make your packs reappear is restarting your computer a couple of times.  If that doesn't help, you can clear Origin's cache, or even uninstall and reinstall Origin entirely, which wouldn't affect your installed games.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If these steps don't help, though, it's possible that the packs have been removed from your account.  This could be a mistake, but if you bought them from an unauthorized third-party seller, you might have received bad codes.  For a year and a half, EA has been systematically deactivating packs tied to codes that were originally stolen or otherwise fraudulently obtained, even though players usually had no idea there was anything wrong with their purchases.

 

To find out whether this is the case, you'll have to contact EA customer support and have someone on that end take a look at your account.  If you did buy from an approved seller, it's a good idea to have proof of purchase or ownership (receipts; photos of disc, case, insert; etc.) on hand for the chat.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (260 Views)

Re: Sims 3 Missing Expansion Packs

★★★ Newbie

I bought the packs from EA. The weird thing is that when I went and looked at my purchase history, it no longer shows the purchases. I am going to try the steps that you mentioned and see if it works. 

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