October 2016
THANK YOU SO MUCH IT WORKED!!!
October 2016
@IOrangeJucieI Glad to hear that your issue was resolved
Don't hesitate to come back to us if you have any questions in the future!
November 2016
ive downloaded mine too and now its not doing anything when I click on it from my desktop, app page, or from origin ): I'm going to try and shut down my laptop and see what happens. Getting sims has been a real pain. It took me four hours to try and figure out origin because it kept giving me a error notification.
February 2017
Thanks, now I can play my favorite game again!!
May 2017
May 2018
May 2018
i havr the same problem
May 2018
@xiLilac @1DadP You can both try pulling your TS3 folder out of Documents onto your desktop. When you launch again, the game will spawn a fresh, clean folder with no content. If you can play with this folder for a bit, you can start moving your saves and other content from your old folder to your new one, a little at a time. When the game stops working again, you'll know what was causing the problem.
If the clean folder test doesn't work, you can try clearing Origin's cache, or even uninstalling and reinstalling it entirely.
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Beyond that, it's difficult to say what the best approaches are without more information about what exactly is going on when you try to launch. If you have any error messages, please post them; otherwise, it would be helpful to get a complete description of what you see, and where in the process things go wrong.
If you're on a mac, there's an entirely different discussion to be had.
July 2018
how did you uninstall the game then reinstall it. i don't know how to close my applications
July 2018
@aymrk22 When you quit TS3, the application should close. With other apps, just click the X in the upper right corner of the app's window. You can also restart your computer, and you won't have any applications running, other than those that are pegged to startup.
To completely uninstall TS3, you'll need to clean the registry as well. Some people use third-party software like Piriform's CCleaner (the free version is fine); others delete files manually. Here's a guide on how to do so—look under the heading "I'm having problems with the game. How can I manually uninstall it?" But if you're not familiar with your computer's registry or the steps listed, you might want to ask someone else for help. Deleting the wrong files can seriously damage your computer.
https://help.ea.com/en-us/help/the-sims/the-sims-3/manually-uninstalling-the-sims-3/