3 weeks ago - last edited 3 weeks ago
I've been registering all my old sims 3 expansion pack discs, as I bought a new laptop and want to be able to transfer the game to play on it. All have been fine, except for the Late Night EP. The provided code in the disc case says it's invalid when I try to register. This code has only ever been used by me to install to my original laptop (which worked, it wasn't invalid when installing). The EA online help chat said that they can't do anything, but the retailer has to fix this. Since I purchased it almost 10 years ago in 2010 (when it first came out), not only do I no longer have the receipt, I also purchased it from a store that doesn't even sell the sims 3 any more - so the retailer will be no help.
Does anyone know of anything else I can try? The code did work originally when installed, just not now when registering. I'd really like to avoid buying it all over again.
3 weeks ago
@MaddyGoodrick Please make sure you're not mistaking a one for the letter i, or a zero for the letter o, etc., or vice versa. It's not always obvious which is which.
If that's not the problem, is it possible you registered Late Night on the old Sims 3 Store site? The site and Origin share information, so any code registered in one place would read as already used by the other. In this case, you could get the old account with LN on it merged with your current one, provided you could prove the old account was yours.
If this isn't the issue either, you can try contacting support again. Sometimes you find a support rep who understands the situation and wants to help. It would also be useful if you could provide a photo of the Late Night disc, case, and insert with the code showing, as proof of ownership; you could upload it directly to a live chat session.