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Sims 3 Island Paradise

by wolfprincess313
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Original Post

Sims 3 Island Paradise

★★★★ Newbie

Ok so yesterday I was playing sims 3 just fine and today when I went to get back on my family is grey and it wont let me use Island Paradise what is going on?

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Re: Sims 3 Island Paradise

@wolfprincess313  I've moved your post to the Sims 3 PC tech section.

 

Are you saying that the launcher doesn't list Island Paradise as one of your installed packs?  If so, try clearing Origin's cache, and if that doesn't help, uninstalling Origin "the hard way" and reinstalling.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If this doesn't help, you'll need to contact EA customer support to find out whether your pack was deactivated.  It can happen if you bought the pack from a third-party seller and received a bad code, or it can be a mistake, but in either case, the only way to find out is to talk to a support rep.

 

https://help.ea.com/en/contact-us/

 

If this isn't the issue, please describe what you're seeing in more detail.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (109 Views)
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