Help us improve Answers HQ! Take Survey No, Thanks

Sims 3 Expansion Packs are missing

by sasame-sakura
Reply

Original Post

Sims 3 Expansion Packs are missing

★★★★ Novice

Hello, I hope someone can help me with my problem.

I own the Sims 3 for ages now and recently, I had to update my PC from Windows 7 to Windows 10. Of course I had to re-install the Sims 3 and all expasion packs. It worked for most of the packs, except Island Paradise and Into The Future. Those expansion packs do not appear in the Sims 3 Launcher, despite having them installed (Origin also recognizes those packs as already being installed). I tried deleting the packs and re-installing them, but they still do not appear in the Launcher.

Does anyone have some advice???

Message 1 of 3 (136 Views)

Re: Sims 3 Expansion Packs are missing

@sasame-sakura  Try clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If these steps don't help, it's possible that your packs have been deactivated.  This could be a mistake, but if you bought the packs from an unauthorized third-party seller, you might have received bad codes.  The only way to find out is to contact EA customer support.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (126 Views)

Re: Sims 3 Expansion Packs are missing

★★★★ Novice

I'll try that, thank you very much for your help

Message 3 of 3 (94 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help