November 2019
Hello, I hope someone can help me with my problem.
I own the Sims 3 for ages now and recently, I had to update my PC from Windows 7 to Windows 10. Of course I had to re-install the Sims 3 and all expasion packs. It worked for most of the packs, except Island Paradise and Into The Future. Those expansion packs do not appear in the Sims 3 Launcher, despite having them installed (Origin also recognizes those packs as already being installed). I tried deleting the packs and re-installing them, but they still do not appear in the Launcher.
Does anyone have some advice???
November 2019
@sasame-sakura Try clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If these steps don't help, it's possible that your packs have been deactivated. This could be a mistake, but if you bought the packs from an unauthorized third-party seller, you might have received bad codes. The only way to find out is to contact EA customer support.
https://help.ea.com/en/contact-us/
November 2019
I'll try that, thank you very much for your help