Sims 3 Expansion Packs are missing

by sasame-sakura
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Original Post

Sims 3 Expansion Packs are missing

★ Novice

Hello, I hope someone can help me with my problem.

I own the Sims 3 for ages now and recently, I had to update my PC from Windows 7 to Windows 10. Of course I had to re-install the Sims 3 and all expasion packs. It worked for most of the packs, except Island Paradise and Into The Future. Those expansion packs do not appear in the Sims 3 Launcher, despite having them installed (Origin also recognizes those packs as already being installed). I tried deleting the packs and re-installing them, but they still do not appear in the Launcher.

Does anyone have some advice???

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Re: Sims 3 Expansion Packs are missing

@sasame-sakura  Try clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If these steps don't help, it's possible that your packs have been deactivated.  This could be a mistake, but if you bought the packs from an unauthorized third-party seller, you might have received bad codes.  The only way to find out is to contact EA customer support.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (345 Views)

Re: Sims 3 Expansion Packs are missing

★ Novice

I'll try that, thank you very much for your help

Message 3 of 3 (313 Views)