2013-06-02 05:05 PM
I recently broke my CD/DVD drive on my PC, so I cannot play The Sims 3, since the disc won't scan. I looked up how to download and play it online, and it said to delete the downloaded copy on my laptop, so I did. Then I tried to re-enter the code for my game into the redeem product code box, and it said that the code was already in use. The only thing I think I can do now is to buy the game again, but I'm still trying to find help. I know it has nothing to do with my CD/DVD drive, because that is broken for sure. So, if there is any way to re-download my game with the same code online, please tell me.
Thank you!
2013-06-02 07:38 PM
Download the Origin client here: http://origin.com/download
Login and check if the games show up in myGames to download.
If not, contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads