Sims 3 DLC's not accessible on the game's launcher [ Edited ]

[Laarikin]

I only have 4 DLCs for Sims 3, and have since around 2016/17, they all came on disk and were registered with Origin then merged with a newer account more recently. Upon installing Sims 3 on a new PC, everything installs properly within the EA launcher, but when I open the Sims 3 launcher, the only DLC I can enable is Late Night, when I own "High End Loft Stuff", "Pets", and "Seasons" as well. All of which appear to be installed within my game's files, but do not seem to be acknowledged by the game's launcher.

I've tried repairing the game, uninstalling and reinstalling several times to no avail. I've also looked for other fixes, but they're either regarding having content removed due to faulty purchases (which didn't happen here), or have no response.

I do not have any custom content, nor mods. This is my first time reinstalling the game in years, so this is a completely clean installation.

[EA_Solaire · Accepted solution]

@Laarikin 

Please check your account now and let me know if you can download and access your DLC. 

[puzzlezaddict]

@Laarikin  What you've described is exactly what happens when the product keys for affect packs have been revoked or otherwise flagged as invalid.  This, in turn, can happen for multiple reasons, including fraud, but legitimate owners have had their codes removed too.  A bad account merge is a common cause.

The only way to find out if this is what's happened to you is to contact EA customer support.  You'll need to ask not only whether the packs are still on your account but what the status of the product keys is.  I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-acc...

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

If the support rep doesn't understand what you're asking or says they can't check your codes, you might need to insist that they can (they absolutely can).  You could also simply ask them to remove and add back the missing packs—if it's done properly, the bad keys would be gone and new valid ones would allow you to access your content.  If you still can't get anywhere with support, please post back and let me know.

[Laarikin]

Well, that's quite frustrating especially since the launcher explicitly tells me I own those packs. Oh well, thank you for pointing me in the right direction, I'll see if I can get this fixed.

[Laarikin]

I had them check it after wrestling with live chat not working, and they said everything looks fine, it's just a technical glitch and to report it here

[roberta591]

@Laarikin   Open the game and go to the save game screen. Click the option in the lower left (...) and you should see Open Downloads Dashboard. Click that and you shpoud be able to download items.

I'm on a PC and I just checked the Dashboard is working

hth

[puzzlezaddict]

@Laarikin  I've flagged your thread to someone from EA so they can take a closer look and perhaps give you an idea of what to say to or request from support.  I wouldn't trust the EA support rep's assessment of the situation.

@roberta591  This user is missing expansion and stuff packs, not Store content.  The Downloads Dashboard is only for Store content.

[Laarikin]

Well, that's definitely frustrating to hear, hopefully there's *some* way to solve our issue instead of just "tough luck", y'know?

[EA_Solaire · Accepted solution]

@Laarikin 

Please check your account now and let me know if you can download and access your DLC. 

[Laarikin]

They now appear in the game launcher! Thank you so much!

[EA_Solaire]

@Laarikin 

Thanks for the update, glad to hear they're working for you now! 

Don't hesitate to reach out again if you run across any other issues