2014-01-02 10:12 PM
Hi!
I am having an issue where I would play the game for 10-20 minutes (with a lot of freezing) and then my computer would flash black once or twice (occasionally turn to a blue screen) then finally cut off.
There is no specific time or 'thing' that it would trigger this while playing. Also, it wasn't always like this. At first I would be able to play the game for hours with little to no issues
I have tried the following:
-changing the resolution settings
-switching to digital download
-uninstalling and reinstalling
I currently just have the base game installed and have put off adding my new ambitions and pets to the the the game until I know my game is back to normal.
Hope to hear from you soon!
Thanks!!
Jazmine
Oh and here's my info:
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System Information
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Time of this report: 1/2/2014, 16:50:13
Machine name: JAZMINE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite C655
BIOS: InsydeH2O Version 1.90
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 2559MB used, 5226MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
2014-01-03 08:11 PM
Could you post the entire dxdiag ?
Did you check your computer with cyri: http://systemrequirementslab.com/cyri to see if specs are ok ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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