Simms 4 - new download today...now nothing it doesn't play..help please

by CocoT13
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Original Post

Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

Sims 4 - just purchased it, now it wont open so i can't play it..

what have i got to do to make it playable

any ideas ??

thanks

Message 1 of 14 (645 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

I've downloaded Origin, and then click into play origin and nothing...

Message 2 of 14 (640 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

Hero
@CocoT13 Are you playing on Windows or Mac ?

For PC: Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 3 of 14 (630 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

Hi

Windows

Did you want to see all the details..All of it is saying there is no problem but clearly there is ..

Message 4 of 14 (626 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

attachments

Message 5 of 14 (623 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

and the others, any help would be great thanks

Message 6 of 14 (619 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

Hero
@CocoT13 You have quite a few issues with a dll from this software: iDTAudio .. is that running in the back ? If so, can you try if turning it off helps ?

Also check if there's newer graphics drivers for your graphics card.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 14 (613 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

Hi

I've no idea what you've just written or what i need to do..sorry i'm a mum trying to get this sorted for her child

any baby steps on sorting this would be great

thanks

Message 8 of 14 (606 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

Hero
@CocoT13 OK .. Let's start with your graphics drivers.

Go to this page: https://www.amd.com/en/support

Download the tool where it says: Auto-Detect and Install Radeon™ Graphics Drivers for Windows and have it detect your card and update to the newest drivers.

It should give you all the instructions you need I hope. I'm not too familiar with AMD (the brand of your graphics card) but this should help.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 14 (582 Views)

Re: Simms 4 - new download today...now nothing it doesn't play..help please

★★★ Newbie

 ok i've done that are you saying it should play now?

Message 10 of 14 (566 Views)