Help us improve Answers HQ! Take Survey No, Thanks

Sim is stuck and won’t move.

by ahayes1020

Original Post

Sim is stuck and won’t move.

★★ Newbie

My sim is stuck and won’t move. I have tried the resetSim cheat and it works for a second then freezes or gets stuck again. How do I fix this problem? 

Message 1 of 2 (138 Views)

Re: Sim is stuck and won’t move.

@ahayes1020  The first thing to try is deleting the five cache files in your TS3 game folder in Documents\EA.  These files should be deleted regularly anyway, even in the absence of game issues.  While you're troubleshooting, delete them every time you play.  For reference, they are:

  • CASPartCache.package
  • compositorCache.package
  • scriptCache.package
  • simCompositorCache.package
  • socialCache.package

If this alone doesn't help, use "save as" to rename the save (so you have a backup), then quit, delete the cache files, and load the newly renamed save.  Then go to Edit Town, evict your active household, save the now-empty house to the bin, bulldoze the lot, replace it with its bin copy, and move your sims back in.  If you do all of this in one Edit Town session, the sims will keep their jobs and relationships but lose their promised wishes and opportunities.


Let me know whether either of these works, and if not, I'll write out a more thorough intervention.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (119 Views)
Twitter Stream

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help