Sim gets stuck on loading screen [ Edited ]

[magali12]

My Sims keep getting stuck at the same point every day and whenever I try to save or go into the maps , which usually fixes glitchy Sims for me all I get is stuck on the loading screen. The weirdest part is I can see my Sims moving and hear them talking while it’s “loading” which has never happened before. Please send help!  

Edit By Crinrict: Adjusted Title to reflect issue better

[crinrict]

@magali12 Do you have this issue on a certain save only or also if you start a new one for testing purposes ?

Any mods/cc in your game ?

[magali12]

@crinrictseems to be all saves, when i tried another save it just was crashing. And no i dont have any mods or ccs

[crinrict]

Possibly related to this then: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/t...

Can you try the workaround given on the first page.

If that doesn't help: 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.