Screenshots not saving at all
by dianettiOriginal Post
Hi! I don't use OneDrive and I've also checked my game, but it says that the screenshots are saved in the default place (My Documents)
I've also tried checking it out in a new save in case the save file was the problem, but screenshots still didn't save.
Please check the "show dialog", so that we can see what the game tells you when you take the screenshot. Also someone got this fixed after resetting the game, so that might be with a try! 
Try resetting your files to factory settings.
- Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
- Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
- Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)- If yes, continue
- If no, post a reply telling us the error is still there
- Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
Screenshots- don't do this, maybe the folder is full, who knows :P- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck!
The error is still there after I did the reset. I did check out the screenshots in the screenshot manager in-game and this is what comes up:
When I check the screenshot manager after taking a screenshot, the newest one will appear, but the previous ones will not. The screenshots did appear to be taken, but there isn't an actual screenshot within it, it just shows a llama. Then when I exit the manager and I come back to it, all of screenshots taken suddenly appear to be like that.
Also check If Avast has an option to protect folders it may be called Ransom Ware Protection.
Notice that the above directions are only valid for a fully updated Windows 10. Before The Fall Creators update it did not have this.
