Help us improve Answers HQ! Take Survey No, Thanks

Re: Save Game Won't Load, Sims 4

by EA_Mai
Reply

Original Post

Accepted Solution

Save Game Won't Load, Sims 4

★★★★ Novice

Hi there!  So, ever since the latest update came out, I haven't been able to play any of my save games.  I can load up the game, open my save, and get to the map page, but when I click on my current household, and select "Play", the loading screen just continues forever.  I do use Custom Content, but I haven't downloaded anything new since last month, and this problem only began when the update came out.  When I disabled CC and tried, I was able to play the game.  However, I've had to clear my mods folder and re-download everything so many times that I have lost track.  I've tried repairing the game twice, and it hasn't done jack so...

 

Should I try uninstalling the game?  And if I do, will I lose all of my Custom Content?  I guess if it gets my game working I don't really care.

 

Can anyone help?

Thank you, and Happy Simming!

xx

Message 1 of 2 (1,373 Views)

Accepted Solution
Highlighted

Re: Save Game Won't Load, Sims 4

Community Manager

Hi @rylanvincent,

 

If the game loads when you remove your Custom Content, it means one or more of your custom content files are not compatible with the new version of the game.

When the game is updated, your mods and custom content can get outdated, and need to be updated as well. You can learn more about this here: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

 

Reinstalling the game won't help, as it won't remove your mods. Please, follow the advice in the link on what to do.

 

Good luck, and happy simming! Standard smile

-Mai

View in thread

Message 2 of 2 (1,569 Views)

All Replies
Highlighted

Re: Save Game Won't Load, Sims 4

Community Manager

Hi @rylanvincent,

 

If the game loads when you remove your Custom Content, it means one or more of your custom content files are not compatible with the new version of the game.

When the game is updated, your mods and custom content can get outdated, and need to be updated as well. You can learn more about this here: https://help.ea.com/en-us/help/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/

 

Reinstalling the game won't help, as it won't remove your mods. Please, follow the advice in the link on what to do.

 

Good luck, and happy simming! Standard smile

-Mai

Message 2 of 2 (1,570 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help