I am having the same problem i have tried everything you said and it does not work do you have any other recommendations?
Thank you so very much! I've taken so many steps to find a solution to this problem (even returning my original purchase and ordering a replacement of Sims 4) BUT, your option #3 worked perfectly for my particular situation! Hats Off!!!!
Brill thanks 2 years after you posted still helping .. I had lost sound for ages and I thought it was just because my laptop is ancient . Working again now thank you
@mandyb898 I know this is late, but if you still are having problems: The Config.log text file you will find in the game's user folder, following this path:
Documents>Electronic Arts>The Sims 4
I guess noone saw your question before.