[SOLUTION] Fix for no sound in Sims 4

[Turtlepaw422]

I am having the same problem i have tried everything you said and it does not work do you have any other recommendations?

[Starbucked2001]

Thank you so very much!  I've taken so many steps to find a solution to this problem (even returning my original purchase and ordering a replacement of Sims 4) BUT, your option #3 worked perfectly for my particular situation!  Hats Off!!!!

[ChloeLS92]

This works! Thank you i would have been scratching my head for days

[chitune_a]

@xXZSDTxGORDENXx Thank you so much for this! The sound on my Windows 10 computer worked initally, but then stopped for some reason. I tried the first fix deleting the two files and it worked right away! <3

[catmonnington]

Brill thanks 2 years after you posted still helping .. I had lost sound for ages and I thought it was just because my laptop is ancient . Working again now thank you 

[acastro386]

Youre the man!!!

[EA_Mai]

Hey - just posting as a quick heads up. I've marked this thread as solved because I see the troubleshooting suggested by @xXZSDTxGORDENXx and @Bria226 (and Dad ) is helping many of you. This way it will show when someone searchs for solved topics

[mandyb898]

Hi

go to "config" and delete that

What does that mean?

[Charmaniac]

@Bria226 I know this is an old post but it helped fix my problem. So thanks!!!!

[DonroaAkashu]

@mandyb898   I know this is late, but if you still are having problems: The Config.log text file you will find in the game's user folder, following this path:

Documents>Electronic Arts>The Sims 4

I guess noone saw your question before.