I've spent all afternoon waiting on line several times for EA chat and the "advisors" have been useless. Offering caches, clean boot and rebooting options, I'm still with issue.
A few days ago, I downloaded the most recent patch and repaired my game. Then, my game would no longer load. With all the back and forth today, my game will load in 64-bit but then gives me a message that I need to open in 32-bit due to my computer capabilities. However, when I change to 32-bit the game will not load.
Can someone offer me some sound and helpful advice here? This is for Sims 4 game.
Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content
Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.
I do not work for EA