Help us improve Answers HQ! Take Survey No, Thanks

SIMS 4 Won't Open

by mynamesdavid23

Original Post

SIMS 4 Won't Open

★★ Newbie

I preordered the Sims 4 on Origin, and have played it since it was released. I was able to play it fine until today. When I tried to open the game, I got a message from Origin saying "To play the Sims 4 Digital Deluxe, you must first activate it on your Origin account." When I click on the option to activate the game, a window comes up with a box to type in the product code. Below that it says to check my email for the product code. I never recieved an email with the product code in it. Why was I able to play the Sims 4 before this without an activation code if I need an activation code now? Are the Sims 4 and the Sims 4 digital deluxe the same thing?

Message 1 of 2 (199 Views)

Re: SIMS 4 Won't Open

★★★ Guide

The Digital Deluxe version comes with a bit more content than the regular version.

If the game is in your Origin account already, you can hover over the game art and click on the letter "i" to find your product key. Alternatively, you can right-click on the game and go directly to game details to see your key.

Message 2 of 2 (180 Views)
Twitter Stream

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help