my code has been use already
this was a gift and u just opened it
Hi @bkmack1 -
If you entered the code already, it is already registered to the account you were using. Make certain that you are logged in to the same account you used to register it. It is very common that people can forget which account they were using, and log in or make a new account on Origin. If you're sure you're on the same account, in Origin on the top right corner, click the "Clear All Filters" link so that you're seeing all the games on that account.
If this was a gift and it gave you the error the very first time you tried to register it, the person who gave it to you might have bought a used game. You would need to tell them that the code has already been used and so you can't use it. It needs to be returned to the vendor and ask for a refund or exchange for an unused game. Codes can't be reused and vendors should not be selling a used game.
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I am having problems getting my game back up so I can play. I was playing on the sims 4 last night and today I want to play and it had me put in the product code so I did and it had confirmed and I can’t find my game anywhere I don’t know what to do