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SIMS 4 This Code Has Already been Used

by SRVelez19
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SIMS 4 This Code Has Already been Used

★ Apprentice

Hi!

 

So I just bought the Sims 4 on retail. This is the first time I've tried installing Sims 4 on my laptop, and I got to input the code and Origin took me to this window where it asks me to confirm the product, which I did. Later on it returned me to the Product Code window saying that this product code has already been used. 

 

I have absolutely no idea why that is so. How should I resolve this? 

 

Immediate responses would be great. Thanks! 

Message 1 of 395 (118,092 Views)

Accepted Solution

Re: SIMS 4 This Code Has Already been Used

[ Edited ]
Community Manager

Thanks. Is Origin defininitely logged in with "srvelez19" in the top right corner? Login mixups are very common.


If it is, click Origin in the top left, then Reload my Games. Then check the Show parameter for the My Games section, in case it's not set to view all.

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Message 4 of 395 (133,139 Views)

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Re: SIMS 4 This Code Has Already been Used

Community Manager

Are you logged into the Origin client using the same account that you used initially?


If you go to the My Games tab, do you see your copy of The Sims 4 there?

Message 2 of 395 (117,432 Views)

Re: SIMS 4 This Code Has Already been Used

★ Apprentice

Wow! Thanks for the reply!

 

1) Yes, I'm logged in. 

2) No, I don't see it in the My Games tab. Frown

Message 3 of 395 (117,425 Views)

Re: SIMS 4 This Code Has Already been Used

[ Edited ]
Community Manager

Thanks. Is Origin defininitely logged in with "srvelez19" in the top right corner? Login mixups are very common.


If it is, click Origin in the top left, then Reload my Games. Then check the Show parameter for the My Games section, in case it's not set to view all.

Message 4 of 395 (133,140 Views)

Re: SIMS 4 This Code Has Already been Used

★ Apprentice

Just to clarify, this is the absolute first time I'm trying to install Sims 4. Like, I just unwrapped it form the plastic wrapper, opened the box, shouted for joy and jumped around, got it into the DVD-ROM of my laptop, started installation process, then this problem.

 

Just so we're clear Standard smile 

Message 5 of 395 (117,405 Views)

Re: SIMS 4 This Code Has Already been Used

★ Apprentice

Hi! It showed up! But, how do I properly install it? It says download. Should I? 

 

Wait I'm overjoyed. Hahaha

Message 6 of 395 (117,414 Views)

Re: SIMS 4 This Code Has Already been Used

★ Apprentice

It's installing! Thanks so much, EA_David! :D You're awesome!

Message 7 of 395 (117,412 Views)

Re: SIMS 4 This Code Has Already been Used

Community Manager

Splendid, thanks for the updates. If you have any further issues, please let us know. Standard smile

Message 8 of 395 (117,403 Views)

Re: SIMS 4 This Code Has Already been Used

[ Edited ]
★★★★ Novice

Thank you very much from mee toooooo! Was about to give my new game back to the shop Confusedmileylol: before I seen your replay.

:heart::heart::heart:

Message 9 of 395 (117,203 Views)

Re: SIMS 4 This Code Has Already been Used

★★ Novice

I'm having the same issue.  Brand new put it in my laptop and it said code already used.  It's not showing up under the my games tab.

Message 10 of 395 (117,117 Views)
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