September 2014
Hi!
So I just bought the Sims 4 on retail. This is the first time I've tried installing Sims 4 on my laptop, and I got to input the code and Origin took me to this window where it asks me to confirm the product, which I did. Later on it returned me to the Product Code window saying that this product code has already been used.
I have absolutely no idea why that is so. How should I resolve this?
Immediate responses would be great. Thanks!
Solved! Go to Solution.
September 2014 - last edited September 2014
Thanks. Is Origin defininitely logged in with "srvelez19" in the top right corner? Login mixups are very common.
If it is, click Origin in the top left, then Reload my Games. Then check the Show parameter for the My Games section, in case it's not set to view all.
September 2014
Wow! Thanks for the reply!
1) Yes, I'm logged in.
2) No, I don't see it in the My Games tab.
September 2014 - last edited September 2014
September 2014
Just to clarify, this is the absolute first time I'm trying to install Sims 4. Like, I just unwrapped it form the plastic wrapper, opened the box, shouted for joy and jumped around, got it into the DVD-ROM of my laptop, started installation process, then this problem.
Just so we're clear
September 2014
Hi! It showed up! But, how do I properly install it? It says download. Should I?
Wait I'm overjoyed. Hahaha
September 2014
It's installing! Thanks so much, EA_David! :D You're awesome!
September 2014 - last edited September 2014
Thank you very much from mee toooooo! Was about to give my new game back to the shop mileylol: before I seen your replay.
:heart::heart::heart:
September 2014
I'm having the same issue. Brand new put it in my laptop and it said code already used. It's not showing up under the my games tab.