SIMS 3 - GAME WON'T LAUNCH - WINDOWS 10

by Kiarah001
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Original Post

Re: Sims 3 - Game won't load - Windows 10

★★ Novice

And i dont know how to install direct9?

Message 30 of 207 (2,611 Views)

Origin will not launch The Sims 3 when I press play, I have tried everything.

★★★ Newbie

Hello, I am reaching out to EA Help for this issue because I have been trying to fix this issue for 12 hours straight. I have tried so many things and nothing has worked. So basically, when I go through Origin to launch TS3 Launcher, I press play in Origin, and then the Origin window disappears for 2 seconds as if it’s about to start the launcher, then it pops back up and nothing happens. (Such as the game launching the launcher.) I am about to list all of the things that I have tried, as far as my memory goes.

 

Things that I have tried:

- Deleting every file that states it’s The Sims 3 related on my laptop, and then restarting my computer and trying to reinstall The Sims 3.

- Uninstalling and reinstalling The Sims 3 through Origin.

- Deleting all Origin files except the local file and restarting my laptop, then opening Origin and signing back in.

- Repairing the game.

- Multiple Youtube tutorials

 

Any help is appreciated. Seriously. I have no idea what to do and this is my last resort. 

Message 31 of 207 (2,614 Views)

Re: sims 3 game launcher wont open - windows 10 origin

@spectralfaerie  Try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it:

 

https://www.microsoft.com/en-US/download/details.aspx?id=8109

 

Restart your computer afterwards and before trying to play.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 32 of 207 (2,586 Views)

Re: Sims 3 - Game won't load - Windows 10

@jpjz0818  You just download the installer from Microsoft, unpack it, and run it.  That's all there is to it.

 

https://www.microsoft.com/en-US/download/details.aspx?id=8109

 

Be sure to restart your computer afterwards.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 33 of 207 (2,595 Views)

Re: Origin will not launch The Sims 3 when I press play, I have tried everything

@maraina-1212  Try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it.

 

https://www.microsoft.com/en-US/download/details.aspx?id=8109

 

Restart your computer afterwards.

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 34 of 207 (2,583 Views)

Re: sims 3 not launching

[ Edited ]

@Kiarah001  Please undo any changes you've made (i.e. compressing files).  Try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it.

 

https://www.microsoft.com/en-US/download/details.aspx?id=8109

 

Restart your computer afterwards and before trying to play.

 

If that doesn't help, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Edit:  For anyone struggling to install DX9 or unsure if the runtime has in fact installed, please see this post for more detailed instructions:

 

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M2478...

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 36 of 207 (19,033 Views)

Re: sims 3 not launching

★ Novice

OMG THANK YOU SO MUCH IT WORKS YAYYYY!

Message 37 of 207 (2,689 Views)

Re: sims 3 not launching

★ Novice

Thaaanks! It also worked here Standard smile

Message 38 of 207 (2,683 Views)

Re: Why won't Sims 3 work on Windows 10

★★ Novice
@soleida which compatible thing is it? i have a windows 10 and the running as an administartor and the compatibilities arent working
Message 39 of 207 (2,634 Views)

Re: Why won't Sims 3 work on Windows 10

@jpjz0818  What happens when you try to play?  Please also run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 40 of 207 (2,586 Views)
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