Sims3Launcher
Summary
Stopped working
Date
8/23/2021 5:20 PM
Status
Report sent
Description
Stopped working
Faulting Application Path: C:\\Program Files\\EA Games\\The Sims 3\\Game\\Bin\\Sims3Launcher.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: sims3launcher.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 568d485b
Problem Signature 04: Sims3Launcher
Problem Signature 05: 1.0.0.0
Problem Signature 06: 568d485b
Problem Signature 07: 93b
Problem Signature 08: 129
Problem Signature 09: System.DllNotFoundException
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: 39594d4c8fd47cc46695967067512c16 (128992955579)
Any help is very appreciated!
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\n\nIf the box next to .NET 3.5 is empty, that means it isn't installed, and you can simply install it and restart.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"48","kudosSumWeight":1,"postTime":"2021-08-25T09:55:12.534-07:00","lastPublishTime":"2021-08-25T09:55:12.534-07:00","metrics":{"__typename":"MessageMetrics","views":39467},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":13,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8260645":{"__typename":"ModerationData","id":"moderation_data:8260645","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8260645":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:8260645","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8260641/message:8260645","revisionNum":1,"uid":8260645,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8260644"},"conversation":{"__ref":"Conversation:conversation:8260641"},"subject":"Re: Sims 3 launcher won't open","moderationData":{"__ref":"ModerationData:moderation_data:8260645"},"body":"@TheGodlyGenius Please run a couple of basic checks on your Windows system files:
\n\nRestart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-08-25T11:04:37.880-07:00","lastPublishTime":"2021-08-25T11:04:37.880-07:00","metrics":{"__typename":"MessageMetrics","views":39440},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":12,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8260646":{"__typename":"ModerationData","id":"moderation_data:8260646","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8260646":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5292991"},"id":"message:8260646","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8260641/message:8260646","revisionNum":1,"uid":8260646,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8260645"},"conversation":{"__ref":"Conversation:conversation:8260641"},"subject":"Re: Sims 3 launcher won't open","moderationData":{"__ref":"ModerationData:moderation_data:8260646"},"body":"Here is my message after all those steps:
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\\Logs\\CBS\\CBS.log. For example C:\\Windows\\Logs\\CBS\\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
Checking for updates now
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-08-25T11:32:02.605-07:00","lastPublishTime":"2021-08-25T11:32:02.605-07:00","metrics":{"__typename":"MessageMetrics","views":39442},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8260647":{"__typename":"ModerationData","id":"moderation_data:8260647","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8260647":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5292991"},"id":"message:8260647","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8260641/message:8260647","revisionNum":1,"uid":8260647,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8260645"},"conversation":{"__ref":"Conversation:conversation:8260641"},"subject":"Re: Sims 3 launcher won't open","moderationData":{"__ref":"ModerationData:moderation_data:8260647"},"body":"and the game still won't load, even after firmware and BIOS updates.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"70","kudosSumWeight":0,"postTime":"2021-08-25T11:42:56.983-07:00","lastPublishTime":"2021-08-25T11:42:56.983-07:00","metrics":{"__typename":"MessageMetrics","views":39424},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":9,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8260648":{"__typename":"ModerationData","id":"moderation_data:8260648","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8260648":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:8260648","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8260641/message:8260648","revisionNum":1,"uid":8260648,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8260647"},"conversation":{"__ref":"Conversation:conversation:8260641"},"subject":"Re: Sims 3 launcher won't open","moderationData":{"__ref":"ModerationData:moderation_data:8260648"},"body":"@TheGodlyGenius I'd like to see a crash dump for Sims 3, if one is generated. Click Windows key-R and copy and paste this:
\n\n%LocalAppData%\\CrashDumps
\n\nWhen you enter, you'll see a list of .dmp files. If one of them is from Sims 3 or the EA Desktop App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
\n\nIf there is no Sims 3 .dmp file, you can enable them:
\nUnfortunately, this failure doesn't seem to generate a crash dump. I think since the launcher never even loads, it doesn't go far enough to create one.
I'd also like to add that I REALLY appreciate all the help you're offering here. This is a fantastic resource.
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\n\nIf that doesn't help, please creaate a new admin Windows account on your computer; the username should contain only letters and/or numbers, no special characters, accents, etc. Make it a local account, as in, don't sign into Microsoft, and don't sync with any of your usual services. Just sign into the desktop app and try to play.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-08-25T13:43:21.680-07:00","lastPublishTime":"2021-08-25T13:43:21.680-07:00","metrics":{"__typename":"MessageMetrics","views":39415},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8260651":{"__typename":"ModerationData","id":"moderation_data:8260651","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8260651":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5292991"},"id":"message:8260651","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8260641/message:8260651","revisionNum":1,"uid":8260651,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8260650"},"conversation":{"__ref":"Conversation:conversation:8260641"},"subject":"Re: Sims 3 launcher won't open","moderationData":{"__ref":"ModerationData:moderation_data:8260651"},"body":"this may be where we hit an impenetrable wall. This is my 'work' laptop, so I unfortunately don't have the ability to disable our Webroot security services without asking IT. I tried creating a local user with admin capabilities and that wasn't able to do it either.
Again, I do appreciate your help with all of this, but it looks like I'm stuck behind my antivirus. I have noticed that I'm unable to force the Sims 3 folder to fully disable its 'Read-Only' status.
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Try reinstalling DirectX 9. You don't need to uninstall anything; just download the installer from Microsoft and run it.
\n\nhttps://www.microsoft.com/en-US/download/details.aspx?id=8109
\n\nRestart your computer afterwards and before trying to play.
\n\nIf that doesn't help, please run a dxdiag and attach it to a post.
\n\nhttps://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
\n\nEdit: For anyone struggling to install DX9 or unsure if the runtime has in fact installed, please see this post for more detailed instructions:
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