Sims 3 wont open on Origin

[puzzlezaddict]

@AtomicTurtle22  Please try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it, then restart your computer.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

[AtomicTurtle22]

@puzzlezaddict Thank you so much! This helped and its working and running smoothly. Thanks again!

[EA_Groguet]

Hello everyone, 

If you are still having issues launching the game it would be very useful if you generate an Origin Error Report and share its ID with us.

In addition, it should be also important if you could share with us your InstallLogs, which can be found in the folder where the game was downloaded, e.g: D:\Program Files (x86)\The Sims 3Installer

Thank you very much.

[Ladyjodz]

@roberta591 Tried all the suggestions above and still nothing works. Why isn't EA doing something about this for players?

[roberta591]

@Ladyjodz Please describe your issue please. Is your computer new? Did this game ever work? What have you tried? Could you post your computer's dxdiag?

[Ladyjodz]

@puzzlezaddict Thank you so much. @EA needs to pay you for all you've done for us all. The section where you show the step by step to do the directX 9 was what solved it. Thank you you

[puzzlezaddict]

@Ladyjodz  Glad to hear it.

[klaic0]

@puzzlezaddict Thank you very much! <3

[simmerchick]

So I just did a system reboot on my computer reinstalled origin and the sims 3 and for whatever reason my sims 3 launcher will not open for anything i know it works on this computer i have played it before so far ive tried repairing the game downloading direct x9 ive tried running both origin and sims 3 as administrator and ive tried running the game in compatibility mode windows 8 i have even called and emailed ea and they have been no help so you guys are my last hope please if yall have any ideas if ut works you would be a life saver

[puzzlezaddict]

@simmerchick  When you downloaded DirectX 9, did you actually install it as described here?

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M2478...

If not, please try that now.

If that doesn't or didn't work, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/