Sims 3 - Game won't load - Windows 10

[jpjz0818]

Hi! I have the same problem as the pixie22 girl like almost exact same issue. On my reliability report it was showing that my sims 3 launcher didnt work, im so confused because i just spent 20 dollars on this game and now i cant even play it. my sims 4 game still works so at this point im just upset and confused. 

[jpjz0818]

And i dont know how to install direct9?

[maraina-1212]

Hello, I am reaching out to EA Help for this issue because I have been trying to fix this issue for 12 hours straight. I have tried so many things and nothing has worked. So basically, when I go through Origin to launch TS3 Launcher, I press play in Origin, and then the Origin window disappears for 2 seconds as if it’s about to start the launcher, then it pops back up and nothing happens. (Such as the game launching the launcher.) I am about to list all of the things that I have tried, as far as my memory goes.

Things that I have tried:

- Deleting every file that states it’s The Sims 3 related on my laptop, and then restarting my computer and trying to reinstall The Sims 3.

- Uninstalling and reinstalling The Sims 3 through Origin.

- Deleting all Origin files except the local file and restarting my laptop, then opening Origin and signing back in.

- Repairing the game.

- Multiple Youtube tutorials

Any help is appreciated. Seriously. I have no idea what to do and this is my last resort. 

[puzzlezaddict]

@spectralfaerie  Try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it:

https://www.microsoft.com/en-US/download/details.aspx?id=8109

Restart your computer afterwards and before trying to play.

[puzzlezaddict]

@jpjz0818  You just download the installer from Microsoft, unpack it, and run it.  That's all there is to it.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

Be sure to restart your computer afterwards.

[puzzlezaddict]

@maraina-1212  Try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

Restart your computer afterwards.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

[puzzlezaddict · Accepted solution]

@Kiarah001  Please undo any changes you've made (i.e. compressing files).  Try reinstalling DirectX 9.  You don't need to uninstall anything; just download the installer from Microsoft and run it.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

Restart your computer afterwards and before trying to play.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Edit:  For anyone struggling to install DX9 or unsure if the runtime has in fact installed, please see this post for more detailed instructions:

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M2478...

[Kiarah001]

OMG THANK YOU SO MUCH IT WORKS YAYYYY!

[wagnersimoes]

Thaaanks! It also worked here

[jpjz0818]

@soleida which compatible thing is it? i have a windows 10 and the running as an administartor and the compatibilities arent working