Roaring Heights won't install

[LouPryor]

Hi I have recently bought a code for Roaring Heights but every time I try to redeem it, it says that the system is down and I am unable to get the link to install. Please help - it is super frustrating as I have been trying for days. Can anyone tell me if the system is indeed down and if not what the problem might be?  Loulou

[roberta591]

@LouPryor  Where did you buy RH?  Where are you yrying to redeem the code? You can redeem the code at Origin or thesims3.com.

[CursedTrinz]

I have the same problem with Roaring Heights, I have the code but it won't let me redeem it.

Edit: Just noticed the 'me too' button, but on another note: How do I like report a bug/whatever for this?

[EA_Mai]

Hi @CursedTrinz @LouPryor,

Welcome to Answers HQ!

If you have already tried to redeem the code in thesims3.com as @roberta591 suggests, please, contact one of our advisers through EA Help, they will be able to check what's wrong, and help you with this issue.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

-Mai

[CursedTrinz]

@EA_Mai Thank you, I'm actually speaking with someone right now

[EA_Mai]

That's great @CursedTrinz, let us know how things go!

-Mai

[CursedTrinz]

@EA_Mai I talked with the Adviser for a bit and they told me to do some things before eventually taking the reigns theirself. They ended up having the same problem as I did(the code wouldn't redeem) and eventually brought in a specialist because this is a known bug. We ended the chat and now I'm currently waiting on an email from said specialist, which is apparently going to come once they've solved the issue. Something tells me this isn't something we're going to be able to fix on our end(our end being the customer's end), but either way, that's what's happened so far.

Edit: All in all, lukewarm, the problem isn't solved yet but it hopefully will be soon

[EA_Mai]

Hi @CursedTrinz,

How are things going? Are you playing (and hopefully enjoying) your new world now?

-Mai