Sims 3 supernatural download error

[Bluegayle]

@b3cb2ff68e8eeb18 FAst Lane has been my problem child ever since this began. I can still play even after the errors but it doesn't always load everything so I am putting it on hold. I do have all the discs but even with them the errors are still there. Hasn't affected any of my saves as yet.

[puzzlezaddict]

@NineDog  That's a good idea, but I'm not comfortable editing someone else's post myself.  I'll flag this and ask someone from EA to do it.

As you undoubtedly know, there isn't much info about this issue anyway.

[DavMagl]

@Dreamedge1_ Yup, if EA do not fix this til Steam winter sale, I'll buy TS3 again on Steam.

[Dreamedge1_]

Irritating how it’s been a month and still isn’t fixed. I’d understand like a week or a few days but a month?! Ridiculous 

[jetske88b]

@Batmanfan200 I have exactly the same problem I hope they fix it soon.

[Dreamedge1_]

Any news? ):

[EA_Cade · Accepted solution]

Hello all,

We've released a backend fix for this issue yesterday, at this time believe it to be resolved. 

Thank you all for your patience while we worked towards a resolution.

[Meli55a0907]

Is there an ETA? I’ve been waiting 2 weeks and searching for fixes but nothing has worked. I really want to play my game

[SerenityHi]

@EA_Cade I don't consider myself to be extremely good at tech issues, including looking at error reports in files and things of that sort but I found something in my EA error logs that kind of raised a red flag, I'm not sure if this is relevant for any of these issues but in my error log it had multiple statements starting with "Ignored entitlement because status is not active" , "Failed to find owned game data for:", "Unable to locate base slug for Entitlement" Like I said before, I don't really know what all of this means in the grand scheme of things but to me it seems like the app is unable to find the "entitlements" to my EPs. I know I have them, because I spoke to a live agent 2 days ago and he confirmed that I do have it. Maybe these phrases from my error report can help.

[Battlefield3PC96]

Hey EA_Cade Community Manager,

Are you serious? Look, I know you are just the ComMan and the poor soul that is collecting the complaints and forwarding them to the responsible departments (working myself in B2C and tech support) and I don't blame you for the ongoing crisis but that is your answer? Under investigation? Of course it is under investigation, it would be weird if not! We don't want "under investigation", we want results here! This problem has been around for weeks, for some people even half a year since july and you still have no clue or solutions to offer? What is going on inside EA? You have the people, resources, everything so don't give us the sorry excuse that this is "under investigation". People have paid money for your products and services (and quite a lot since EA has a shady price policy and is greedy) and now we stand here with our pants down.