Registration code

[ConnorNet]

I have just bought Sims3 as a code, the code is 25Characters long. When I enter it into Origin I get the following message:

We're sorry, this code cannot be redeemed here. Please redeem your code at the following site: https://www.thesims3.com/registeragame.html. FAQ

I have then enter the code to register the game, but I still have no game to play? I contacted the seller and he said to ask Support.

So am I missing something obvious or has the seller sold me the wrong thing?

Thanks.

[crinrict · Accepted solution]

The Sims 3 site is for registering only so Origin should be the place to redeem it but I'm unsure how it works if you buy the code at a third-party site.

Anyway here's how to contact Customer Support

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.

[crinrict · Accepted solution]

The Sims 3 site is for registering only so Origin should be the place to redeem it but I'm unsure how it works if you buy the code at a third-party site.

Anyway here's how to contact Customer Support

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.