Redeeming code twice on same computer

[melaniefaye1988]

I bought the Sims 3 a while ago, installed it though origin with no problems. I didn't play game for while so I UN installed it. Now I want to play it again, i have re downloaded origin, logged into my account. Now its saying enter code. When i enter code that's written on the game box it says code already redeemed. That is because i redeemed it before. But the Sims 3 is no longer in my games and i can't install it again because of this code that can't be redeemed twice. 

[Andromache2013 · Accepted solution]

Hi

Having issues with re-installing your game could be the result of several things.

1. If you are referring to REGISTERING the game on Origin or the Sims 3 website see here:http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/td-p/387162 . Please note that if the game is second-hand, you cannot register the game twice. So, if it has been registered before, you cannot register it again.

2. Check that you're typing it right - it sounds silly but just check. You might be mixing up a S with a 5.

3. It is possible that there is still traces of the game on your computer. Try manually un-installing it here: https://help.ea.com/article/manually-uninstalling-the-sims-3 . Note that if you still have expansion packs or stuff packs on your computer, you will have to re-install them as well for all their additional gameplay and content to be read. In that case, while you're at it, I suggest manually unistalling all the games just to clear all game traces. If you have had the game on your PC before and still have the save files - make a backup to save them if you wish.

4. And lastly, try contacting EA: https://help.ea.com/contact-us/ask . For help with navigating the site, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Hope this helps!!

Welcome to the Answer HQ!

[XXXO77O4906]

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

[Andromache2013 · Accepted solution]

Hi

Having issues with re-installing your game could be the result of several things.

1. If you are referring to REGISTERING the game on Origin or the Sims 3 website see here:http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/td-p/387162 . Please note that if the game is second-hand, you cannot register the game twice. So, if it has been registered before, you cannot register it again.

2. Check that you're typing it right - it sounds silly but just check. You might be mixing up a S with a 5.

3. It is possible that there is still traces of the game on your computer. Try manually un-installing it here: https://help.ea.com/article/manually-uninstalling-the-sims-3 . Note that if you still have expansion packs or stuff packs on your computer, you will have to re-install them as well for all their additional gameplay and content to be read. In that case, while you're at it, I suggest manually unistalling all the games just to clear all game traces. If you have had the game on your PC before and still have the save files - make a backup to save them if you wish.

4. And lastly, try contacting EA: https://help.ea.com/contact-us/ask . For help with navigating the site, see this: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Hope this helps!!

Welcome to the Answer HQ!

[amberbamber68]

Hi I know this is like 3 years after you posted this questions( you proberly won't reply) but did the solution with contacting EA work because I have the same problem at the moment with the sims 3. Thanks