Recovered SimsExchange account, serial "Already used"

[Cheyger1479]

I used to own a Sims 3 Exchange account that I would use regularly. Then my only computer broke, a year later I finally have a computer again to play. I forgot my password for my account, so I reset it, then go to download something and my serial code is missing? Umm, okay. (I have it through Steam) I find my serial, go to re=fill it, and it says that my serial is already in use? I've spent so long trying to get my Sims stuff back together, even trying to safely find other mods. It's been weeks and I'm so tired. Someone help.

[EA_Kristi · Accepted solution]

@Cheyger1479 Please contact an Advisor as they can check the code and see what exactly is going on:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

[EA_Kristi · Accepted solution]

@Cheyger1479 Please contact an Advisor as they can check the code and see what exactly is going on:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.