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Re: Sims 4 is not launching

by Semscher
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Original Post

Re: Sims 4 is not launching

★★★ Newbie

Mine is windows

Message 1 of 16 (310 Views)

Re: Sims 4 is not launching

★★★★ Newbie

I'm on Windows. My Sims 4 game will start to load then the window will minimize and when I open it it's blank and never loads. 

Message 2 of 16 (296 Views)

Re: Sims 4 is not launching

[ Edited ]

@missjodiemarie and @GrayLadey  I split your posts into their own thread and moved it to the Sims 4 PC tech section, since the original poster hasn't come back yet to say what their OS is.

 

Please pull your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop.  Try to launch the game again; this will spawn a clean folder.  If it works, the problem is something in your old game folder, likely outdated mods or cc.  You can test this content in batches, and any batch that causes the game to not load needs to be split and tested again until you find the problem file(s).  While testing, be sure to delete localthumbcache.package, also in your game folder, each time you quit the game.

 

If Sims 4 won't open even with a clean game folder, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 3 of 16 (284 Views)

Re: Sims 4 is not launching

★★★★ Novice

Having the same problem, since I applied the new Windows 10 update a few hours ago. The game launches and the loading screen starts but then crashes. Clearing the documents folder and Repairing it through Origin didn't help.

Message 4 of 16 (268 Views)

Re: Sims 4 is not launching

@Semscher  Dxdiag please?

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 16 (261 Views)

Re: Sims 4 is not launching

★★★★ Novice

Here's the DXDiag

Message 6 of 16 (254 Views)

Re: Sims 4 is not launching

@Semscher  Your dxdiag lists a number of DirectX errors.  Try reinstalling to see if that helps.

 

https://www.microsoft.com/en-us/download/details.aspx?id=8109

 

Even though it's not listed, it works just fine in Windows 10.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 7 of 16 (219 Views)

Re: Sims 4 is not launching

★★★★ Novice

Just re-installed DirectX and it sadly didn't help.

Message 8 of 16 (138 Views)

Re: Sims 4 is not launching

@Semscher  Did you restart your computer after reinstalling DirectX?  (as in, Start Menu > Restart, not shut down and then restart)  Try it now if you haven't already.  If it doesn't or didn't help, do you use or have you ever used Reshade?  Please let me know either way, and disable it temporarily if it's still running, just to test.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 16 (119 Views)
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Re: Sims 4 is not launching

★★★★ Novice

I did restart my PC and don't use ReShade. I'll try re-installing the game today and see if that helps. Maybe it could be a problem with the new Windows 10 update? Since quite a few of my friends have similar problems since the update yesterday.

Message 10 of 16 (113 Views)
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