Help us improve Answers HQ! Take Survey No, Thanks

Re: Sims 4 is not launching

by kreatora
Reply

Original Post

Accepted Solution

Re: Sims 4 is not launching

★★★★ Novice

I have the same issue. Reinstalling doesnt help either

Message 1 of 5 (178 Views)

Accepted Solution

Re: Sims 4 is not launching

[ Edited ]
★★ Pro

@forestpixie

Your graphics drivers are 2 years old.
Go to the MSI page and look for drivers for your hardware
https://www.msi.com/support
New drivers for your graphics card you can find also here
https://www.nvidia.com/Download/index.aspx?lang=en-us

In addition, you have system errors.
Some of them may be caused or by old drivers or by a lack of Windows updates.
Check if your Windows is up to date.
https://support.microsoft.com/help/4027667/windows-10-update

Ran SFC scannow also to fix your system
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

There is not much free space on the C drive. When Windows creates temporary files, what it loves to do, it can be a bit tight. If you can move any programs to D drive - do so.

But before you do all this, first check something else. Maybe the reason for this error is in your game folder?
Step1 Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Now check if you still have this problem. Turn on the game - a new game folder will be created and you will have two - one old, one new

View in thread

Message 4 of 5 (127 Views)

All Replies
Highlighted

Re: Sims 4 is not launching

[ Edited ]
★★ Pro

@forestpixie  @GrayLadey 

 

Read what was written above and follow all the instructions offered there. Let to know if it helped, and if it didn't help - post DxDiag of your computer.

 

I don't work for EA

Message 2 of 5 (153 Views)

Re: Sims 4 is not launching

★★★★ Novice

I've removed all mods, repaired my game, then reinstalled it, I can't get Sims 4 to launch even after that. It worked just fine last night, my game crashed and my computer reset and updated Windows 10. Since then it won't launch. Thanks for the help. DxDiag here: 

Message 3 of 5 (143 Views)

Re: Sims 4 is not launching

[ Edited ]
★★ Pro

@forestpixie

Your graphics drivers are 2 years old.
Go to the MSI page and look for drivers for your hardware
https://www.msi.com/support
New drivers for your graphics card you can find also here
https://www.nvidia.com/Download/index.aspx?lang=en-us

In addition, you have system errors.
Some of them may be caused or by old drivers or by a lack of Windows updates.
Check if your Windows is up to date.
https://support.microsoft.com/help/4027667/windows-10-update

Ran SFC scannow also to fix your system
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

There is not much free space on the C drive. When Windows creates temporary files, what it loves to do, it can be a bit tight. If you can move any programs to D drive - do so.

But before you do all this, first check something else. Maybe the reason for this error is in your game folder?
Step1 Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Now check if you still have this problem. Turn on the game - a new game folder will be created and you will have two - one old, one new

Message 4 of 5 (128 Views)

Re: Sims 4 is not launching

★★★★ Novice

Updating my graphics drivers fixed my issue. Thank you for the help!

Message 5 of 5 (115 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help