June 2022 - last edited June 2022
Hi I've tried a lot of solutions mentioned in this thread but nothing works for me.
I installed only the base Sims3 Game and when I press play origin shortly vanishes and then it comes back but the game never starts. I get no error nothing. Sims4 works fine
I already hard reinstalled origin.
Can someone help? If you need more info hit me up.
Thank you in Advance
Solved! Go to Solution.
June 2022
Hey there @jasminator0204,
It sounds like you may need the base game re-granted to your account so you can access it again. This isn't something we'd be able to do for you here on AHQ as we don't have access to your account details, but the live support team can get that sorted.
Please reach out to the live support team for help on this through Twitter or Facebook- feel free to attach this conversation when you reach out for help so the team has something to reference. If you run into any issues with this, be sure to let me know!
June 2022
@jasminator0204 I've split your post into its own thread because according to the errors in your dxdiag, you don't have the same issue as is covered in the other thread. More specifically, there's one Origin error and another for the XBox Gaming Overlay. For the latter, please disable Game Mode and Game Bar, both under Windows Settings > Gaming.
For the Origin issue, I understand you hard-uninstalled it, but that is sometimes not enough to address related errors. So please use Revo Uninstaller to do a clean uninstall:
Before reinstalling Origin, please run a couple of basic checks on your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
If Sims 3 still doesn't open, please let me know whether you've ever had two EA/Origin accounts merged.
June 2022 - last edited June 2022
@puzzlezaddict Thank you for answering.
So I tried all your steps but Sims3 still does not work. (Sims4 still works)
But yes my old ea account got merged into the one i am currently using just a few days ago. Is that a problem?
June 2022
Hey there @jasminator0204,
It sounds like you may need the base game re-granted to your account so you can access it again. This isn't something we'd be able to do for you here on AHQ as we don't have access to your account details, but the live support team can get that sorted.
Please reach out to the live support team for help on this through Twitter or Facebook- feel free to attach this conversation when you reach out for help so the team has something to reference. If you run into any issues with this, be sure to let me know!
June 2022
June 2022