Re: Sims 3 Crashes to Desktop with No Error Message!

by Angleeyes12
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Re: Sims 3 Crashes to Desktop with No Error Message!

★★★★ Novice

 

 

🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️ I can use the help as well if anyone can,... My Laptop is pretty much doing the same thing where I play my game and anywhere from 10 min 30 min or an hour it Crashes go back to my main desktop again,..... No error messages,.. just the game stops working 😕 - if someone can help me figure this out I would greatly appreciate it,.....  EA customer service seems to do verry little to help these days ....

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Re: Sims 3 Crashes to Desktop with No Error Message!

@Angleeyes12  I've moved your post to its own thread.  Please run a dxdiag on your computer and attach it to a reply.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

And please test the game in a clean folder.  Move your entire Sims 3 game folder out of Documents\Electronic Arts and onto your desktop; when the game opens, it will create a new folder with no content.  Start a new save to test, and let me know whether you get any crashes.

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I don't work for EA. I'm just trying to help fellow players with their games.
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