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Re: SIMS4: origin not running

by andromackie
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Original Post

Accepted Solution

Re: SIMS4: origin not running

★★★ Newbie

I just downloaded and installed Origin (both as admin and ran with admin rights) the other day then bought, downloaded and installed Sims 4 Deluxe. I was able to play the first time I tried launching Sims 4. The same day, when I booted my computer, the error appeared. I remedied it with the solution on here and it worked: 

https://answers.ea.com/t5/Technical-Issues-PC/Origin-is-not-running-message-d3382ced-984c6a38-000000...

 

The next tries on that solution didn't work.

 

I've also tried everything support emailed me:

---

1. Please check if your computer is running the minimum requirements which can be found in the game description on Origin
2. Please try running your game in windowed mode (ALT+Enter; or directly form your game video settings)
3. Please provide us a DxDiag so we can check for potential problems (https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/)
4. If you have not tried those, please take your time to follow those steps on our webpage (https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/)
5. Make sure you’re running the latest version of Origin (https://help.ea.com/ca/help/origin/origin/download-install-update-origin/).
6. Please right-click the game tile in your Library in Origin and choose the Repair game option.
7. Please make sure you are running Origin as an Administrator (https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/)
8. Make a new Admin account and test the game on it 
▪ https://support.microsoft.com/en-us/help/13951/windows-create-user-account (windows7;windows8)
▪ https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc... (windows 10)
9. Please check for conflicts and antivirus/firewall issues (https://help.ea.com/ca/help/origin/origin/programs-that-may-cause-conflicts-with-origin/).
▪ You need need to allow both Origin.exe and OriginClientService.exe through your firewall and antivirus.
▪ Go here (http://www.bitdefender.com/support/removal-tools-(uninstallers)-for-common-antivirus-software-1107.h...) for more information on removing antivirus software.
10. If you have overclocked your PC, please reset to normal clock speeds in case your system is overheating or has become unstable.
11. For older games only (before 2015), please run the game in Compatibility Mode (https://answers.ea.com/t5/C-C-The-Ultimate-Collection/How-do-I-run-games-on-Orgin-in-compatibility-m...) this is an example from a specific game but you can try it on yours.
12. Please set up a gaming profile on your graphics card:
◦ AMD https://www.amd.com/en/support/search
◦ NVIDIA http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-se...
13. Please provide us an Msinfo in order to check if there are any outdated drivers or errors that could explain the problem. (https://help.ea.com/ca/help/pc/how-to-find-and-attach-your-msinfo/)
14. If you feel comfortable with making changes to your computer, please follow the steps on our webpage (https://help.ea.com/en/help/pc/how-to-use-ccleaner-to-fix-pc-issues/)
15. Please disable the Origin in-game overlay. https://help.ea.com/en/help/origin/origin/how-to-use-origin-in-game/

---

 

I've also tried the following:

1. Used the standalone version of Origin

2. Reinstalling Sims 4

 

Please help!!!

Message 1 of 8 (409 Views)

Accepted Solution

Re: SIMS4: origin not running

★★★ Newbie

Okay, guys. I finally figured it out.

 

It's my VPN that's blocking Sims 4 from seeing I have Origin running. Although I've made sure to try whitelisting Origin and all other .exe related to Origin and The Sims 4 application, turning off the VPN, and finally just exiting it (with computer reboots in between), nothing worked. So I decided to experiment on a couple of procedures and alas I've finally found what worked for me..

 

Every time I want to re-launch Origin, I would need to do the following:

 

1. Connect and then disconnect the VPN (it's important that it gets connected first)

2. Launch Origin.exe as administrator (to launch any application as an administrator, make sure you are using an administrator account (https://www.cnet.com/how-to/how-to-check-if-your-windows-10-account-is-administrator/) then right click on the application you want to launch and you will see the "Run as administrator" option)

3. Go to the Bin folder under C:\Program Files (x86)\Origin Games\The Sims 4\Game

4. Launch TS4_x64.exe as administrator

 

I wish there was a simpler way but this is how I'm doing it for now.

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Message 6 of 8 (298 Views)

All Replies

Re: SIMS4: origin not running

Hero
@andromackie Did you check this already: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

Either turn it of completely or add Sims as exception.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 8 (366 Views)

Re: SIMS4: origin not running

★★★ Newbie
@crinrict Thank you for your suggestion! Unfortunately, the antivirus, firewall and ransomware are all already turned off. Still, the error keeps appearing.
Message 3 of 8 (354 Views)

Re: SIMS4: origin not running

Hero
@andromackie To be sure, Origin IS running in the back when you check the task manager ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 8 (344 Views)

Re: SIMS4: origin not running

★★★ Newbie
@crinrict Yes, it is running.
Message 5 of 8 (305 Views)

Re: SIMS4: origin not running

★★★ Newbie

Okay, guys. I finally figured it out.

 

It's my VPN that's blocking Sims 4 from seeing I have Origin running. Although I've made sure to try whitelisting Origin and all other .exe related to Origin and The Sims 4 application, turning off the VPN, and finally just exiting it (with computer reboots in between), nothing worked. So I decided to experiment on a couple of procedures and alas I've finally found what worked for me..

 

Every time I want to re-launch Origin, I would need to do the following:

 

1. Connect and then disconnect the VPN (it's important that it gets connected first)

2. Launch Origin.exe as administrator (to launch any application as an administrator, make sure you are using an administrator account (https://www.cnet.com/how-to/how-to-check-if-your-windows-10-account-is-administrator/) then right click on the application you want to launch and you will see the "Run as administrator" option)

3. Go to the Bin folder under C:\Program Files (x86)\Origin Games\The Sims 4\Game

4. Launch TS4_x64.exe as administrator

 

I wish there was a simpler way but this is how I'm doing it for now.

Message 6 of 8 (299 Views)

Re: SIMS4: origin not running

Hero
@andromackie Glad you found the culprit.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 8 (262 Views)

Re: SIMS4: origin not running

★★★ Newbie
@crinrict Finally! Thanks!
Message 8 of 8 (232 Views)
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