PC- Sims 4 White screen after EA logo.

[katmares1]

I need help with working out what is going on with my game. I have attached my dxdiag file. please help.

[puzzlezaddict · Accepted solution]

@katmares1  I've split your post into its own thread.  Are you seeing the white screen specifically?  If not, please describe what happens when you try to play, and feel free to edit the thread title as well.

Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

[puzzlezaddict · Accepted solution]

@katmares1  I've split your post into its own thread.  Are you seeing the white screen specifically?  If not, please describe what happens when you try to play, and feel free to edit the thread title as well.

Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

[katmares1]

thank you for your suggestion. it is working ok now. i have had this happen before and had other suggestions that were similar to fix it. however I am wondering how many times I am going to have to do this as it is rather annoying. also I have noticed that when this issue does occur that the client.db file has problems syncing with one drive. 

[puzzlezaddict]

@katmares1  It may be better to disable OneDrive's automatic syncing of the Documents folder, at least for a while.  You can still manually upload whatever you want.

https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8...

Be sure to move your working Sims 4 user data folder out of Documents\Electronic Arts before making this change, or the folder may be removed from your hard drive and stay only in cloud storage.  You can put it back once OneDrive is no longer syncing.