[RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

[SimQARobo]

Hello @Jasujo 

The team will look into this.

[mrstank30]

This is still an issue.  I purchased Dream House Decorator and it will not install, just shows purchased.  I followed some of the suggestions here and have tried a support chat but who ever the person is was completely rude and unhelpful.

So I sit with a paid game I can't install and zero help and no other suggestions listed here to try.  It's a real shame what this company has become.

[SimQARobo]

Hello @mrstank30 

Have you tried these workarounds?

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ 

If those don't work, can you send an Error Report and let me know the Report ID?

How to send an Error Report:
(Origin) https://help.ea.com/help/origin/origin/how-to-use-origin-error-reporting/

(EA Desktop) https://help.ea.com/help/ea/ea-desktop/run-error-report/

[cmarieduehr]

This is not resolved and is still and issue

[SimQARobo]

@cmarieduehr 

Have you tried the steps in my post above?

[virgoflame2]

I just bought Dream Home Decorator and Country Kitchen kit yesterday. When I launched Origin this morning it says I have an expansion ready to install. I was able to download Dream Home Decorator just fine, I haven't checked to see if it installed yet as I had to leave for work, and the Country Kitchen kit has a download button but when I click on it, nothing happens, no error or anything. Please help.

[puzzlezaddict]

@virgoflame2  Try clearing Origin's cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

[virgoflame2]

I will try that when I get home. Thank you!

[ededdellie]

still the same in Jan 2022. was really looking forward to it and feeling very disappointed £35 spent and not able to use in game...

[puzzlezaddict]

@ededdellie  Please try clearing Origin's cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, contact EA customer support and make sure there's nothing wrong with your purchase.

https://help.ea.com/en/contact-us/