March 2021
I bought the country kitchen kit a week ago and saw it in game just fine, I used and loved it, and all the items that I placed a few days ago are still there but now the game AND origin are saying that I never bought it, even though I have receipts for it. I tried restarting my computer, the game, and origin all with no luck. I thought it was just a me problem but apparently others are seeing this too.
March 2021
I am having the same issue. Logged into my game, and all the kitchen kit stuff was either removed/or replaced that i had used in my build. Now it's acting like I don't own it!!
March 2021
Same issue here! I played just hours ago and had every single kit, now all of a sudden they've all disappeared!
March 2021 - last edited March 2021
I purchased the Sims 4 kits on march 3rd. Today when I loaded the game they were gone, saying I do not own them.
March 2021
Having the same problem as well. I purchased both Bust the Dust and Country Kitchen. They are both showing up on the main menu as unowned.
Tried cleaning the cache and restarting but still not go
March 2021 - last edited March 2021
Purchased 2 kits the day they came out and the CAS one later. The two original kits now show as unpaid and none of my builds have any of the items. I cleared the Origin cache in case it was an issue, but no.. the kits still show as unowned. Is this a know issue?
Yes, I checked my bank, and yes I have an email confirmation.
March 2021
I am experience the same issue as well! Hopefully they figure out this glitch soon!
March 2021
I am having this problem but its with the new Kits that just came out, like i have the receipt in both emails and on the ea accounts, but on origin and in game it says that i don't own them anymore. i don't understand what happened they were all working perfectly fine. I am freaking out because ya'll took my money and then took the content away?!?!
March 2021
I'm having this problem with the kits also. I purchased two and tonight it says "unowned".
March 2021
It's very annoying! I thought I was contacting origin and not on a forum. I fixed my original post. I've never had any issues until this so I wasn't sure where to go.