Purchased Sims 4 Kit shows I didn't purchase it

[Eliza319]

I bought the country kitchen kit a week ago and saw it in game just fine, I used and loved it, and all the items that I placed a few days ago are still there but now the game AND origin are saying that I never bought it, even though I have receipts for it. I tried restarting my computer, the game, and origin all with no luck. I thought it was just a me problem but apparently others are seeing this too.

[Raevyn76]

I am having the same issue.  Logged into my game, and all the kitchen kit stuff was either removed/or replaced that i had used in my build.  Now it's acting like I don't own it!!  

[Deniols]

Same issue here! I played just hours ago and had every single kit, now all of a sudden they've all disappeared!

[LLCoolHelm]

I purchased the Sims 4 kits on march 3rd. Today when I loaded the game they were gone, saying I do not own them.

[losthavoc]

Having the same problem as well. I purchased both Bust the Dust and Country Kitchen. They are both showing up on the main menu as unowned.

Tried cleaning the cache and restarting but still not go

[Nymirri]

Purchased 2 kits the day they came out and the CAS one later.  The two original kits now show as unpaid and none of my builds have any of the items.  I cleared the Origin cache in case it was an issue, but no.. the kits still show as unowned.  Is this a know issue?

Yes, I checked my bank, and yes I have an email confirmation.

[Golden0ne88]

I am experience the same issue as well!  Hopefully they figure out this glitch soon!

[La-Luna-Moona]

I am having this problem but its with the new Kits that just came out, like i have the receipt in both emails and on the ea accounts, but on origin and in game it says that i don't own them anymore. i don't understand what happened they were all working perfectly fine. I am freaking out because ya'll took my money and then took the content away?!?!

[Tootsie1940]

I'm having this problem with the kits also. I purchased two and tonight it says "unowned".

[LLCoolHelm]

It's very annoying! I thought I was contacting origin and not on a forum. I fixed my original post. I've never had any issues until this so I wasn't sure where to go.