September 2020 - last edited February 2021
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the config.log file, which is located inside Documents\Electronic Arts\The Sims 4. The [Found: 0] value means the card is not in the database.
This error is generally not harmful: a capable card should run the game whether it's recognized or not. However, if you'd like to address the error, it's now possible to add an edited version of graphicscards.sgr as an override. The September 3 patch added a folder in Documents\Electronic Arts\The Sims 4 labeled ConfigOverride. If you place a copy of graphicscards.sgr in this folder, its data will override the data in the original version.
The original graphicscards.sgr is within the game's program files. Unless you changed the default install location in Origin, the full file path will be:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
You can make a copy of your own version of this file and play with it if you want. (Make sure the file saves with an .sgr extension, not .txt.) Or you can download a prepared file with a number of additional graphics cards from here:
Choose "Save file" when your browser asks, then move the file from your Downloads folder to ConfigOverride. Launch the game once, quit, open config.log again, and you should see that your card is now found:
If you follow these instructions and your card is not found:
Your card may not be in the provided .txt file. We would like to keep this file updated, adding new GPUs as they’re released. If yours isn’t in the file, please post the above section of config.log in this thread so we can add your card’s name and device ID.
@HaLsEyEST2018 I've moved your post to a new thread on the same issue. Would you mind trying the steps in the first post? The file works for me, but it would still be useful to have input from other players too. Your GPU's device ID is in the provided .sgr file, so it should work for you as well.
And if you do have any issues, just delete the file from ConfigOverride and let me know.
Works just fine with manual setup, just not recognized:
=== Graphics device info ===
Name (driver): Radeon RX Vega M GH Graphics
Name (database): [Found: 0, Supported: 1]
Chipset: Vendor: 1002, Device: 694c, Board: 20738086, Chipset: 00c0
Driver: aticfx64.dll, Version: 26.20.12001.12000, GUID: D7B71EE2-2A0C-11CF-D6CD-922E7BC2D735
Driver version: 12000
Texture memory: 8181MB
@Psychotps Thanks for posting. Did you try the .sgr file linked in the first post? It has your GPU's device ID in it, unlike the version in the game files.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
@fearlessisabel I've merged your post with the (newer) master thread for this issue. Please try the file linked in the first post, and let me know whether it works for you.