Re: [READ FIRST] Unrecognized video card

by ravenhawk1990
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Original Post

Re: Sims 4 Unrecognized Video Card

★ Novice

Oh wow. Thank you so much. I didn’t know what the Legacy Edition was for but now I know. Thank you so much. 

Message 31 of 170 (1,215 Views)

Re: Sims 4 Unrecognized Video Card

Hero
@Brianalee2003 So it works with the 64 bit version ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 32 of 170 (1,206 Views)

Re: Sims 4 Unrecognized Video Card

★ Novice

Yes! Thank you so much! 

Message 33 of 170 (1,199 Views)

Re: [READ FIRST] Unrecognized video card

★ Apprentice

Hey guys

I tried putting the SGR file into my configoverride folder as it looked like it had my graphics card in it (RTX 3060 ti) but after starting and quitting the game, my config file still says 'found: 0'

How can I fix it? Thanks!

Message 34 of 170 (1,122 Views)

Re: [READ FIRST] Unrecognized video card

★ Apprentice

Nevermind, I ended up doing it manually and it worked. Only difference between what I had and what's on your sgr is the device is 2489. Not sure if that makes a difference of not!

Message 35 of 170 (1,116 Views)

Re: [READ FIRST] Unrecognized video card

@pdent  Thanks, that's helpful.  I think the issue is that different revisions of the same card can have different device IDs; last I checked, there was only one ID for a 3060 ti, but that was a few months ago.  I guess it's time for me to go through the list again.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 36 of 170 (1,091 Views)

Re: [READ FIRST] Unrecognized video card

★★★ Apprentice

Hi! I just got a new PC and my video card is also not recognized. I followed the steps from the post and used that file that had a list prepared, but I guess my card wasn't on it. Here is my config log! I hope you can help me!!

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Message 37 of 170 (1,050 Views)

Re: [READ FIRST] Unrecognized video card

★★★ Newbie

mine isnt recognised.

 

 

 

 

 

=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 4e71, Board: 15161025, Chipset: 0001
Driver: igdumdim64.dll, Version: 27.20.100.9079, GUID: D7B78E66-0D31-11CF-E250-7235BAC2D635
Driver version: 9079
Monitor: \\.\DISPLAY5
Texture memory: 487MB

 

Message 38 of 170 (1,044 Views)

Re: [READ FIRST] Unrecognized video card

Hero
@ravenhawk1990 Could you post your complete DxDiag ? Bit unsure what settings fit your chip best.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 39 of 170 (1,030 Views)

Sims 4 unrecognized video card AMD 7

★★★ Newbie

Hello! Just got new computer and concerned about the message I got when I started up sims 4. Game seemed to run just fine but wanted to be sure. DxDiag attached. Any help would be so appreciated. Thank you!

Message 40 of 170 (1,016 Views)