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[READ FIRST] Troubleshooting your Game

by crinrict
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Original Post

[READ FIRST] Troubleshooting your Game

[ Edited ]
Hero

There are several steps one can take to troubleshoot their own game before seeking help. There are some standard recipes that can help with several game problems.

 

Index

 

Resetting the game to factory settings without reinstalling

Keeping your Computer updated

Virus protection and Firewalls conflicts

Things you can try if you run into a problem within the game

Origin gives you trouble

Posting a question

Known Issues

 

 

Resetting the game to factory settings without reinstalling

 

Many problems can be pinpointed on custom content or corruption in your user data. There's an easy way to reset your game to factory settings without going through the ordeal of reinstalling the whole thing (Path can be different depending on your OS):

 

  • Make a backup of  theSims4 folder in Documents\ElectronicArts to an external drive or a different place on your harddrive (or burn it on a DVD or to a flash drive). This is only a backup if anything goes wrong. You won't need this folder for the further steps.
  • Rename your theSims4 folder in Documents\ElectronicArts to Sims4_Backup
  • Start the game (All your save games will be gone, your options will be reset to factory settings and all your custom content will be gone. Not to worry, it's all still there in that backup folder).
  • A new Sims 4 folder will have been recreated in your documents\electronicArts folder. Some folders might be missing for they are only created when you need them.
  • You will need to start a new game for your old saves are still gone
  • See if your error is gone.

 

The Error is gone now

 

  • Starting putting the folders back, starting with your saves. Check your game after every folder.
  • The Tray folder contains all your downloaded houses and Sims that show in your library.
  • Only put stuff back from your mods folder that is verified to still work.
  • ALL custom content can potentially cause problems. If you found out which folder is causing problems, put your stuff back in groups or one by one until you find the guilty party.
  • Not all folders need putting back. See this for what folder does what: User files explained

Same Error still exists

  

Either make your own post,  following the guidelines here: Help us helpers to help you or if you already have one and were referred here, post there.

Keeping your Computer updated

 

  • Out-dated graphic and sound drivers, missing Windows Service Packs and other components that are not up-to-date can cause problems with your game. Make sure you you update those regularly.
  • Computer maintenance is important. Defrag your Computer, clean your Registry and get rid of temporary files on a regular basis. Also clean the ventilators from time to time and if you have a desktop open it up and clean it inside.
  • Backup your important files. That goes for your music, your photos as well as your Sims User Files. You'll find the user files in Documents\ElectronicArts. Copy the whole folder to an external drive.

Virus protection and Firewalls conflicts

 

They are both very important and no Computer should be without. Nevertheless can they lead to issues. If you have trouble patching or the launcher doesn't work correctly, make sure you tell your Virus program/Firewall that the EA Site is safe. Disable it temporarily to find out if the firewall is the issue.

Things you can try if you run into a problem within the game

 

These tips are things you can try if you see any kind of weird behavior in your game.

 

  • Use the cheat resetsim <firstname> <lastname> to reset a particular Sim in your town. You won't loose any progress, all it does is put the Sim to a safe location from where he can start acting again
  • Restart the game or the computer
  • Go traveling
  • Go to Manage world and move your Sim out of his home and then back into the same one. If you have money troubles, use the cheat freerealestate.
  • Load a backup game.
  • Start a new game to see if the error is only happening in the current save game. Make sure to completely close down your game before starting a different game. Not just go to the mainmenu.
  • Start the game in windowed mode

Origin gives you troubles

 

A lot of issue can be pinpointed on corrupt installations or issues with Origin itself. Try the following things first:

Posting a question

 

If you need help, make sure you post as much information as possible. Include your computer information and info about whether you use Custom Content or mods and what EPs you own.

 

Please also state if you are on a PC or MAC and if you are using download version through Origin or Steam or DVD Version.

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 1 of 2 (198,033 Views)

Known Issues

[ Edited ]
Hero

Serial Code already used

 

Spoiler
You only need to activate the game once. After that it's registered to the account you've activated your game and that cannot be changed.

To reinstall your game, follow these steps:

  1. If you don't have the Origin client installed on your computer yet, you can download it here: http://origin.com/download
  2. Log in with the account you have registered the game on (use your email address and not user username
  3. Find the game in myGames to download/install

If the game is no longer shows up on your Origin client, please try the following things

 

  • Restart Origin
  • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
  • Reinstall Origin
  • Restart your router/modem,
  • Get in touch with a game advisor.

Game Bugs

 

Spoiler
A compiled list of reported bugs can be found here: Compiled List of Bugs. If you have a bug that isn't listed, please make your own thread in the bug forum:The Sims 4 Bug Reports

Game Crashes

 

Spoiler
Please refer to this thread for informations and suggestions on Game Crashes: [Info] Sims 4 Crashes.

Download & Installation & Startup issues

 

Spoiler
Please refer to this thread for informationa and suggestions on  Download/Installation/Startup Issues: [Info] Sims 4 - Download & Installation & Startup issues

Graphical/Video Card Issues

 

Spoiler

Most graphical issues are can either be pinpointed to graphics chips which are below specs or outdated drivers. Because of this, you should check if you fulfill the requirements of the game and that you have the newest drivers.

 

Game doesn't start/ Stuck on Loading Screen

 

Spoiler
First thing to try when your game doesn't start: Remove your Mods. (Why ?)

The game never worked

 

The game suddenly doesn't start anymore

 

On top of the things above you can also try this

 

Good Luck and Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 2 (197,867 Views)
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