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by crinrict

Original Post


[ Edited ]

Having issues with the demo   ? Please feel free to open a new thread in here but do read this before doing so. I'm going to list the most common issues and what do to (as far as I know them).


When making a post, please provide as much info as possible. This will give you a guideline (although some things don't apply of course):


Instructions on how to post your DxDiag can be found here:


If you find any gameplay bugs in the game, please post them here: The Sims 4 Bug Reports


The Specs for this game can be found here and other important infos can be found here: [READ FIRST] FAQ - Known technical Information

Common Issues

Below you'll find a few common issues and hopefully a solution. Please read before making your own thread.


I'm getting an out of Range error on my monitor


Right click on The Sims 4 Create A Sim Demo icon in "My Games"
Go to "Game Properties" (make sure the CAS Demo is not running)
Type: -w in the "command Line Arguments" then Apply

I'm getting a black screen/llama face problem.


Unclear at this point. If you do see a window, try right clicking. If so see a picture of a llama doing this, please read this linked post here very carefully and follow all the steps as instructed.

For a possible Fix, please read this: CAS Demo Black Screen And Llama Face **FIX** (please post feedback in the Thread if it works for you)  

I have no sound


Don't have a real solution but here's a few things you can try

  • Make sure your speakers or headphones are firmly fixed
  • Play around with the ingame audio settings
  • Update your sound drivers 

I'm getting a connection error


Depending on where you get it, the cause is different. If you have troubles with Origin itself connecting, make sure you have Proxies turned off.

Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

If this doesn't help, check this thread: or this one:

Also make sure your firewall and Antivirus aren't blocking the connection.

If you get the error message when trying to upload something to the Gallery, it's most likely Server Issues. The main point of this demo is to stress test the servers.

 How can I take a screenshot


In game you can use the c key to take screenshots.

If that doesn't work, use print screen, the snapping tool or a third party tool. You might need to change to windowed or full windowed mode.

Unable to Start, Initialization error at startup 135dec40:984c6a38:000000077



Unclear at this point. Please post here: Sims 4 - Unable to start Initialization error at startup

 I am seeing Pink Lines on my screen


This appears to be an issue with intel chipsets. Check here for more information:


Mouse cursor not showing or acting funny


No solution yet. Please post your info here: [Info Request] Mouse cursor not working properly

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

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