August 2014 - last edited February 2020 by EA_Mai
Hi everyone and welcome to the Answer HQ!
Below is a compiled list of links to all the current issues and information relating to the Sims 4 that will help you and answer your questions.
Please post here if you are reporting or experiencing a bug - not in the technical forum
Please post in this board if you are a Mac player and are experiencing any sort of issues - not in the technical forum
Index for FAQ
Troubleshooting steps that can help with several game problems.
A list of the Sims 4 games
A list of the minimum system requirements for the Sims 4
Keep an eye on this thread for all the patch notes
Post here if you are having language related problems with installation
Quick easy steps for a safe and clean uninstall
Answers to the most frequent questions related to The Sims and Origin Access
Missing the Gallery or some packs while playing The Sims 4 Legacy Edition? Understand why here.
Tips and tricks for playing The Sims™ 4
How you can benefit from your Sims 3 games for the Sims 4
The ins and outs of the new sharing feature.
Learn how to be on Facebook while in-game
Learn about the purpose of this newly added folder
Find out where to find them in-game
Listen to your own music while enjoying the Sims 4
Helpful if you had set your resolution in the game to something unsupported by your monitor
Keep an eye on the gallery while you play the Sims 4
All you need to know about moving and splitting households
What to try if you are having issues to open the cheat console
General Technical Queries:
Find out if your computer can manage the Sims 4
Step-by-step instructions on basic registration and downloading
Basic guidelines to starting your game
Suggestions and explanations for crashing
Suggestions and explanations for graphics cards related error messages
Instructions for setting up your graphics card gaming profile
Specific Game Issues and Errors:
Check the numbers after the 102/122 and the post for different solutions.
Error messages with loading saves
Trying to load a lot just reloads the map instead of the lot
Install button just goes back to install without actually installing the game.
When I tell my Sim to cook something, they refuse to do it - they just stand around or they wave as if they can't get to something.
The Sims 4 on MAC:
Everything you need to know about the Sims 4 on MAC
How you can run Windows and therefore the Sims on your MAC
How to use the Sims 4 on Mac, list of bugs, and troubleshooting tips
The Sims 4 CAS Demo:
How to register and possibly obtain a code for the demo
Everything you need to know about the demo
Issues you might be facing with the demo